Senior Site Manager – Semiconductor

Albuquerque, NM — Full time


This position directs the activities of assigned Supervisors, Site Coordinators, Software Support Engineers, Process Engineers, and Administrators. Ensure equipment is installed or repaired in a timely manner and all operational issues are resolved.  Directs and oversees all aspects of the local Customer Support team.  Must be familiar with a variety of the industry’s most current concepts, practices, and procedures.


  • Manages the day-to-day operations of the regional office and customer support team to include escalation resolution, and employee development planning.
  • Oversees, supports, and directs Supervisors and Site Coordinators on routine and non-routines support and escalation functions.
  • Resolves customer support issues with speed and quality and maintains strong customer relationships. Supports and directs the team in the creation and monitoring of key process improvement measurements.
  • Manages Key Performance Indicators and with domestic customers.
  • Creates and sells value added customer support programs (e.g. service and maintenance contracts, extended warranty contracts and maintenance training).
  • Directs the activities of the local Customer Support Administrators.
  • Directs the activities of warehouse personnel to control and monitor inventory usage and ensure parts are provided to customers and headquarters in a timely manner.
  • Oversees internal spare parts inventory and procedures, including managing all shipping functions.
  • Assists Sales and Technology personnel with follow-up on process steps from installation to final equipment acceptance.


  • This position requires a bachelor’s degree in a related engineering (master’s degree preferred) field and at least three (3) years’ experience in a high-level managerial role.
  • Experience in the semiconductor/electronic industry is required.
  • Experience supporting High Volume Manufacturing customers including managing a 24×7 support environment.
  • Advanced electromechanical troubleshooting skills.
  • Knowledge of quality improvement process methods and terminology.
  • Must have advanced PC skills.


A meaningful compensation package will be developed for the successful candidate that includes a base salary plus performance-based bonus.


To apply, please submit your resume and cover letter, preferably in MS Word format, to Derek Bush – A fully detailed, formal specification will be sent to “top-level”, qualified candidates.

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